Terms of service.

By using tongraal.com — whether to browse, buy, or sell — you agree to these terms. If you don't agree, please don't use the platform.

1. What Tongraal is (and isn't)

Tongraal is an online marketplace that connects buyers with verified, physical, owner-operated shops in the United States. Every shop listed has a real storefront at a real address, verified by hand — including a match against street-level map imagery, an identity check of the owner, and a proof of registered business.

Tongraal is not the seller. When you buy an object on Tongraal, the contract of sale is between you and the shop. Tongraal provides the platform, the verification, and the payment infrastructure — the shop makes, describes, prices, packs and ships what you buy.

2. Accounts

• You must be 18 or older to create an account or make a purchase.
• The information you give us (name, email, and for shops: identity and business documents) must be accurate and yours. Impersonation or using someone else's documents results in immediate, permanent removal.
• You are responsible for keeping your password confidential and for activity on your account.
• We may suspend or close accounts that violate these terms, abuse other users, or attempt to defraud the platform.

3. Shop eligibility — the non-negotiables

• Your shop must be a physical store with a US address customers can visit.
• You must be the owner or operator, personally involved in running it.
• You must operate a registered business and provide proof (e.g. a sales tax registration, IRS EIN letter, articles of organization, or business license) in the same name as your government-issued ID.
• No dropshipping. No print-on-demand. No third-party fulfillment. Third-party fulfillment networks, Print-on-Demand (POD) automated services, and drop-shipped items are strictly prohibited. Every item must be packed and shipped directly from your physical shop in Western North Carolina. No reselling of mass-market catalogs. No listings without a storefront.
• Misrepresenting your shop, your identity, or your business results in immediate, permanent removal.

4. Product standards — family-friendly & clean ingredients

Tongraal is a family-friendly, vegan-friendly marketplace. To keep it that way, some items require manual review before they can go live: products whose title or description mention age-restricted items (alcohol) or animal by-products (pork, gelatin) are automatically held for review and hidden from the marketplace until our team approves them. We may decline any listing that doesn't fit the platform's standards.

5. Applications & verification

Shop applications are reviewed manually by a real person. We verify three things: the place (your storefront photo against street-level imagery at the address given), the person (a government-issued ID), and the business (a registration document in the same name). We may decline any application at our discretion, and we'll tell you why. Verification documents are handled per our privacy policy: reviewed once, stored encrypted, deleted after verification.

6. Purchases & payments

• Payments are processed by Stripe, Inc. Card details never touch Tongraal's servers.
• When you complete a purchase, your payment goes to the shop's connected Stripe account; Tongraal deducts a platform fee (commission) disclosed to shops before they list. Prices are in US dollars.
• Shops using Tongraal's payment infrastructure also agree to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service.
• Each shop is responsible for the accuracy of its listings, its prices, its shipping costs and its own tax obligations. Where marketplace facilitator laws require it, Tongraal may collect and remit sales tax on shops' behalf.

7. Shipping & fulfillment

Shops pack and ship their own orders and are responsible for dispatch times shown on their listings. If an order is late or arrives damaged, contact the shop first through the platform — and if that doesn't resolve it, email support@tongraal.com (see section 8).

8. Returns & refunds

• Buyers may return unused items within 14 days of delivery for a refund of the item price. Return shipping is paid by the buyer, unless the item arrived damaged, defective, or not as described — in which case the shop covers it and refunds in full.
• Made-to-order and custom items are non-returnable unless damaged, defective, or not as described.
• Refunds are issued to the original payment method via Stripe, normally within 5–10 business days of the return being accepted.
• To start a return, contact the shop; if you can't reach an agreement, email support@tongraal.com with your order details.

9. Disputes

If something goes wrong with an order, email support@tongraal.com. A real person will review the order, the listing, and the messages between you and the shop, and work to resolve it — including instructing a refund where the shop hasn't delivered what was promised. We ask that you contact us before opening a card chargeback; unfounded chargebacks may lead to account closure.

10. Prohibited items & conduct

• Anything illegal to sell or ship under US federal, state, or local law.
• Weapons, recalled items, hazardous materials, live animals.
• Alcohol, tobacco, vaping products, and drugs (including CBD products that don't comply with applicable law).
• Counterfeits, replicas sold as originals, or items that infringe someone else's intellectual property.
• Mass-manufactured goods misrepresented as handmade, vintage, or locally made.
• Fee avoidance (arranging payment outside the platform for a sale initiated on it), fake reviews, or manipulating the platform.

11. Content

Shops retain ownership of their photos and text, and grant Tongraal a worldwide, royalty-free license to display them on the platform, in search results, and in editorial or promotional features. Tongraal may decline or remove content that is misleading, unlawful, or inconsistent with the platform's values. You may not scrape, copy, or reuse platform content or shop content without permission.

12. Disclaimers & limitation of liability

Tongraal verifies shops carefully, but we are a marketplace — we are not a party to the sale and don't manufacture, inspect, or ship the objects sold. The platform is provided "as is" and "as available", without warranties of any kind, to the maximum extent permitted by law.

To the maximum extent permitted by law, Tongraal LLC's total liability for any claim arising out of your use of the platform is limited to the greater of (a) the amount you paid through the platform in the 12 months before the claim, or (b) $100. We are not liable for indirect, incidental, or consequential damages.

You agree to indemnify Tongraal LLC against claims arising from your breach of these terms, your listings, or your violation of any law or third-party right.

13. Governing law

These terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. Any dispute that can't be resolved informally will be brought in the state or federal courts located in Wyoming, and you consent to their jurisdiction. Before filing anything, talk to us — support@tongraal.com — most problems are solved by a real person within days.

14. Changes to these terms

We may update these terms as the platform evolves. If a change is material, we'll notify account holders by email at least 14 days before it takes effect. Continuing to use Tongraal after that date means you accept the updated terms.

15. Contact

Tongraal LLC · 30 N Gould St, Suite #63560, Sheridan, WY 82801, United States
General: hello@tongraal.com · Orders & disputes: support@tongraal.com — a real person answers.